Frequently Asked Questions
If you have any questions, you can always contact us via the contact form.
How long does shipping take?
We value a fast and transparent shipping process.
Delivery times:
Your new shirt will be carefully packaged and shipped as quickly as possible. Delivery within Germany usually takes 2–4 business days . International shipping outside of Germany typically takes up to 8 days .
After shipping, you will automatically receive a tracking number with which you can track the progress of your package at any time.
How much does shipping cost?
The exact shipping costs vary depending on the delivery country. You can find a complete breakdown of all rates under Payment & Shipping .
I have not received an order confirmation. What should I do?
Did your order not go through? Sometimes there's a catch, for example with payment. In this case, please contact us directly – we'll take care of it! You can reach us quickly via the contact form or by email at hello@fragink.store .
What is screen printing?
Screen printing is a versatile and robust printing process. The ink is applied to the material (such as textiles or paper) using a screen, allowing for a direct, rich application of color . This method is known for its high durability and ability to precisely reproduce even the finest details.
How can I exchange/return my shirt?
How to register your return:
You can easily register your return using one of the following options:
- Via our contact form
- In your customer profile
- Directly by email to hello@fragink.store
Important: Return shipping costs are borne by the buyer. You can find all further details and deadlines in our cancellation policy .
How do I contact customer service?
Currently, the quickest way to reach us is via our contact form or directly by email at hello@fragink.store . We will answer your inquiry as soon as possible !