Frequently Asked Questions
If you have any questions, you can always contact us via the contact form.
How long does shipping take?
We value a fast and transparent shipping process.
Delivery times:
Your new shirt will be carefully packaged and shipped as quickly as possible. Delivery within Germany usually takes 2–4 business days. International shipping outside of Germany typically takes up to 8 days.
After shipping, you will automatically receive a tracking number with which you can track the progress of your package at any time.
How much does shipping cost?
The exact shipping costs vary depending on the delivery country. A complete breakdown of all rates can be found under Payment & Shipping.
I have not received an order confirmation. What should I do?
Your order didn't go through? Sometimes there's a problem, for example, with the payment. Please contact us directly in this case – we'll take care of it! You can reach us quickly via the contact form or by email at hello@fragink.store.
What is screen printing?
Screen printing is a versatile and robust printing process. The ink is applied to the material (such as textiles or paper) using a screen, allowing for a direct, rich application of color. This method is known for its high durability and ability to precisely reproduce even the finest details.
How can I exchange/return my shirt?
How to register your return:
You can easily register your return using one of the following options:
Via our contact form
In your customer profile
Directly by email to hello@fragink.store
Important: Return shipping costs are borne by the buyer. You can find all further details and deadlines in our cancellation policy .
How do I contact customer service?
Currently, the quickest way to reach us is via our contact form or directly by email at hello@fragink.store. We'll respond to your inquiry as quickly as possible !